Hair Muse support
Start with the quick fixes below. For a privacy request, account issue, or problem that persists, contact Rocket Digital and identify Hair Muse.
Troubleshoot in a useful order
A failed result can begin with the source photo, the device connection, AI processing permission, a temporary service condition, or purchase state. Testing one layer at a time makes the cause easier to isolate and gives support more useful information if the issue continues.
Use a sharp, front-facing portrait with the full head, hairline, and eyes visible. Remove hats and sunglasses, avoid a strong beauty filter, and choose soft neutral light.
If the app rejects one image, test a newly captured portrait rather than repeatedly cropping or editing the same unsuitable source.
Open the photo checklist →Confirm that the device has a stable internet connection. If the request remains pending, switch once between Wi-Fi and mobile data when available, then reopen Hair Muse.
Avoid sending the same request repeatedly in quick succession. A temporary service or usage limit may need time before another attempt.
Open Settings → AI Processing and confirm that the relevant photo or chat permission has not been withdrawn. The two permissions are separate.
When the disclosure appears again, review the data, recipient, and purpose before deciding whether to continue.
Read about processing consent →For Premium access, use the same Apple Account that completed the purchase and try Restore Purchases from the app’s Premium management area.
If an account-specific issue continues, note the sign-in method you used without sending a password, verification code, or payment credential.
Before another attempt
A single controlled retry is more informative than changing the photo, connection, permission, and account at the same time. Record which change you made and whether the message or behavior changed.
Review the normal Hair Muse workflow →Apple processes Hair Muse payments. Current prices, billing periods, trials, and eligibility are shown in the app before you confirm a purchase.
Hair Muse keeps generated looks, reports, and chat presentation locally on your device unless a feature clearly says otherwise. Deleting the app or its local data can remove locally stored content.
Optional Apple, Google, or email sign-in is available for account features. Account deletion is available in the account settings.
Use the Rocket Digital contact form for access, correction, deletion, restriction, portability, objection, or another privacy request. Include “Hair Muse” and the email associated with your account, if applicable.
Good to know
Try a new front-facing photo with your full head visible, even light, sharp focus, and no hat, sunglasses, blocked eyes, or strong beauty filter.
Check your internet connection, confirm the photo-processing permission is still active under Settings → AI Processing, and try again with a clear photo. Temporary service limits or availability can also affect generation.
Open Hair Muse, go to Settings or Premium management, and choose Restore Purchases. Use the same Apple Account that made the original App Store purchase.
In Hair Muse, open Settings, choose your account, and select Delete account. If you cannot access the app, use Rocket Digital’s contact form and identify Hair Muse in your request.
In Hair Muse, open Settings → AI Processing. Photo and AI chat permissions are listed separately, and you can withdraw either one.
Before opening the contact form
A useful support report shows where the normal flow stopped and what changed after one controlled retry. It does not need passwords, payment credentials, complete receipts, private photos, or a long history of unrelated attempts.
Write down the last step that worked, the next action you took, and the exact visible message or behavior. Add the approximate time and time zone when the issue may relate to temporary availability. If the problem affects only one feature, name that feature instead of describing the entire app as broken.
Record the Hair Muse App Version, your iPhone or iPad model, iOS version, connection type, and whether the behavior occurs every time. For a purchase issue, note whether Restore Purchases was attempted with the same Apple Account that originally completed the transaction.
Screenshots can be useful when they show a generic error or settings state, but review them before attaching. Crop out notifications, email addresses, account identifiers, private photos, and anything else that support did not request.
Review privacy choices before contacting support →Quote the visible message and name the feature, final successful step, failed action, approximate time, and whether the issue repeats.
Do not include passwords, verification codes, complete receipts, payment data, account credentials, or a private selfie in the first message.
State which single condition you changed and whether the outcome changed. This helps separate input, connection, permission, service, and account causes.
Help support reproduce the issue
A concise support request should explain the environment, the exact step that failed, and what you already tried. It should not include passwords, Apple Account credentials, full payment details, or a private selfie unless an approved support channel specifically requests it.
Include Hair Muse as the app name, your iPhone or iPad model, iOS version, and the Hair Muse version shown in the app or App Store.
State whether you were using Wi-Fi or mobile data and whether the issue occurs every time or only with one feature.
List the actions in order and quote the visible error message when possible. Add the approximate date, time, and time zone if the issue may relate to service availability.
Explain whether restarting the app, using a clearer photo, or checking AI processing permission changed the result.
Do not send passwords, one-time codes, complete receipts, full card or bank information, or account credentials. Apple handles App Store billing and subscription management.
For a privacy request, identify Hair Muse and the email associated with the account when applicable. Follow the contact channel’s instructions before attaching personal images.
Review privacy choices and requests →Useful first message
A strong request names the feature, device, App Version, exact behavior, and troubleshooting already completed. Support can then ask for the minimum additional information needed.
Understand the type of issue
A rejected portrait, a stalled AI request, missing Premium access, and missing local content may look equally frustrating, but they begin in different parts of the app experience. Start with the category that matches the visible symptom.
A suitability message usually calls for a clearer portrait rather than a new sign-in or purchase. Capture a sharp front-facing image with the full head, hairline, and eyes visible in even light.
Avoid repeatedly editing the rejected source. Cropping, sharpening, or filtering cannot restore information that the original angle or framing did not capture.
Use the complete photo checklist →Confirm a stable connection and review the relevant choice under Settings → AI Processing. Photo processing and AI chat permissions are separate.
Retry once after reopening the app. Repeated rapid requests can make the situation harder to interpret and may run into temporary service or usage limits.
Understand the processing choice →Open the Premium management area and choose Restore Purchases while signed into the same Apple Account that completed the original App Store transaction.
Apple manages billing, renewals, cancellation, eligibility, and the purchase record. Never send a full card number, password, or one-time code to Hair Muse support.
Generated looks, reports, and chat presentation may be stored locally on the device. Removing the app or its local data can remove locally stored content.
Explain whether the app was reinstalled, the device changed, local storage was cleared, or an account was deleted. Those details help support explain what recovery may or may not be possible.
Read about storage and retention →Still unresolved
Name the matching symptom, device, iOS version, Hair Muse App Version, exact failed step, and the one retry you completed. That gives support a useful starting point without exposing unrelated personal information.
Still need help?
Include the app name, your device model, iOS version, app version, and a short description of what happened. Do not send a private selfie unless support explicitly requests one through an approved channel.
